Help Center

Crossflo is a cloud-native crosslisting and inventory hub built for serious resellers. Instead of juggling browser tabs and fragile Chrome extensions, you get one dashboard that connects to eBay, Poshmark, Mercari, Depop, Vinted, Etsy, Grailed, Whatnot, Fairclose, Shopify, WooCommerce, and more — and keeps everything in sync automatically.

Click the Get Started button on any page. You can sign up with your email or use Google to sign in quickly. After confirming your email, you will land in the dashboard where you can connect your first marketplace.

Yes. Every new account starts with a free trial so you can connect a marketplace, list a few items, and see how the sync works before deciding on a paid plan.

In your dashboard, go to the Marketplaces section, pick the platform you sell on, and follow the guided connection steps. Most connections use OAuth or API keys, and the whole process takes under 60 seconds.

We currently support eBay, Poshmark, Mercari, Depop, Vinted, Etsy, Grailed, Whatnot, Fairclose, Shopify, and WooCommerce — with more added regularly through our modular driver system.

Yes. You can connect multiple storefronts or seller accounts for the same marketplace if your plan supports it. This is useful if you run separate brands or regions.

You create one master listing in Crossflo with your photos, title, description, price, and condition. From there, you can push that listing to any connected marketplace with a single click. Each marketplace gets its own optimized version of the listing.

Crossflo watches your connected marketplaces for sales. When an item sells on one platform, we automatically queue delist jobs across every other marketplace where that item was live — so you never accidentally double-sell.

Yes. Changes made in your Crossflo master catalog can be pushed to all connected listings, or to selected marketplaces only. You control which fields update and where.

Yes. Use the URL Importer in your dashboard, paste a listing URL from eBay, Poshmark, Mercari, Depop, Vinted, Etsy, Grailed, Whatnot, Fairclose, Shopify, or WooCommerce, and Crossflo will fetch the title, description, price, photos, and key attributes. We attempt the marketplace's API first and fall back to a scraper only when no API is available.

Before any import is finalized, Crossflo checks your Master Catalog for matches by source URL, title, and image fingerprints. If we find a likely duplicate, you'll see a side-by-side preview and can choose to skip, merge, or import as new.

Yes — use the CSV importer on the Inventory page. We support our standard schema and most marketplace exports out of the box.

Every Crossflo account gets a unique invite link. When a friend signs up with your link, both of you receive account credit — your friend gets a sign-up bonus and you get a larger reward once they subscribe to a paid plan.

Credits are applied automatically at checkout. When you upgrade or renew, your available balance is issued as a one-time Stripe coupon and discounts the next invoice. You can see your balance, lifetime earnings, and credit history on the Referrals page.

Credits don't expire as long as your account is active. If your account is closed, any unused credit balance is forfeited.

New accounts go through a short guided onboarding — welcome, profile, business info, marketplace connections, plan selection, and your first import. Every step is skippable and you can revisit it later from Settings.

Yes. Use the Skip all link in the top corner of any onboarding step. You'll land on the dashboard immediately and can finish setup whenever you're ready.

We offer tiered plans based on how many active listings you manage and how many marketplaces you connect. Visit our Pricing page for the latest rates and feature breakdowns.

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect on your next billing cycle.

We accept all major credit cards via Stripe. Enterprise customers can also pay by invoice.

When you start a checkout, Crossflo automatically converts your available credit balance into a one-time Stripe coupon that's attached to that session. The discount appears on the receipt and your ledger updates immediately.

Red means the token expired or was revoked. Open the Marketplaces page, click the disconnected card, and reconnect. Sync resumes automatically once the connection turns green.

Failed sync jobs appear on the Dashboard under the Sync Queue card. Click into the job to see the error, fix any missing fields on the master item, and retry. Repeated failures land in the dead-letter queue for admin review.

Auto-delist requires an active connection on every other marketplace where the item is live. Check your Marketplaces page — if any platform is disconnected, that delist is queued until you reconnect.

You can reach us through the Contact page, by emailing hello@crossflo.io, or through in-app chat if you are logged in. We typically respond within one business day.

Yes. We love feedback. Send us a message through the contact form or chat. Many of our best features started as user suggestions.