Help Center
Straight answers to the questions we get most often. If you do not see what you need, reach out and we will help.
Getting Started
What is Crossflo?
Crossflo is a cloud-native crosslisting and inventory hub built for serious resellers. Instead of juggling browser tabs and fragile Chrome extensions, you get one dashboard that connects to eBay, Poshmark, Mercari, Depop, Vinted, Etsy, Grailed, Whatnot, Fairclose, and more — and keeps everything in sync automatically.
How do I create an account?
Click the Get Started button on any page. You can sign up with your email or use Google to sign in quickly. After confirming your email, you will land in the dashboard where you can connect your first marketplace.
Is there a free trial?
Yes. Every new account starts with a free trial so you can connect a marketplace, list a few items, and see how the sync works before deciding on a paid plan.
Connecting Marketplaces
How do I connect my first marketplace?
In your dashboard, go to the Marketplaces section, pick the platform you sell on, and follow the guided connection steps. Most connections use OAuth or API keys, and the whole process takes under 60 seconds.
What marketplaces does Crossflo support?
We currently support eBay, Poshmark, Mercari, Depop, Vinted, Etsy, Grailed, Whatnot, and Fairclose — with more added regularly through our modular driver system.
Can I connect more than one account per marketplace?
Yes. You can connect multiple storefronts or seller accounts for the same marketplace if your plan supports it. This is useful if you run separate brands or regions.
Listing & Sync
How does crosslisting work?
You create one master listing in Crossflo with your photos, title, description, price, and condition. From there, you can push that listing to any connected marketplace with a single click. Each marketplace gets its own optimized version of the listing.
What happens when something sells?
Crossflo watches your connected marketplaces for sales. When an item sells on one platform, we automatically queue delist jobs across every other marketplace where that item was live — so you never accidentally double-sell.
Can I edit a listing after it is live?
Yes. Changes made in your Crossflo master catalog can be pushed to all connected listings, or to selected marketplaces only. You control which fields update and where.
Pricing & Billing
How much does Crossflo cost?
We offer tiered plans based on how many active listings you manage and how many marketplaces you connect. Visit our Pricing page for the latest rates and feature breakdowns.
Can I change my plan later?
Absolutely. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect on your next billing cycle.
What payment methods do you accept?
We accept all major credit cards. Enterprise customers can also pay by invoice.
Support
How do I contact support?
You can reach us through the Contact page, by emailing hello@crossflo.io, or through in-app chat if you are logged in. We typically respond within one business day.
Is there a way to suggest new features?
Yes. We love feedback. Send us a message through the contact form or chat. Many of our best features started as user suggestions.
Still have questions?
Our team is happy to help. Reach out and we will get back to you quickly.
Contact us