Crossflo policies

Refund Policy

Last updated August 17, 2026

This policy covers subscription payments made to Crossflo. Buyer payments you take on a marketplace are governed by that marketplace.

Subscriptions

Plans are billed in advance for the interval you choose. You can cancel at any time and keep access until the end of the paid period.

We do not automatically pro-rate unused time, but if something went wrong on our side, tell us and we will make it right.

Failed or duplicate charges

If a payment fails after funds were captured, we refund the captured amount automatically and show the payment provider's error message.

Duplicate charges caused by a checkout error are refunded in full once confirmed.

How to request a refund

Contact us with the email on your account and the approximate date of the charge. Approved refunds go back to the original payment method and typically settle within a few business days depending on your bank.

Questions about this policy? Reach us through the contact page or browse every policy on the policy index.