Missing photos on import
An imported item arrived without some or all photos.
1 min readLast reviewed 2026-10-05
Photos can be missing when the marketplace image link has expired. Re-run the import for that item, or upload photos on the item page.
Try this first
- Open Sync status and find the failed run. Each run shows its result and log.
- Open Marketplace Health and check the channel's connection state and last confirmed read.
- If the connection shows as expired, reconnect it from Connections.
- Retry the job once. If it fails again with the same message, contact support with the job reference shown on the run.
Still not working?
Check the channel in Marketplace Health, then contact us. Diagnostics include your browser and the time only — never passwords, keys or listing details. Include the job reference from Sync status if there is one.